IT Help Desk

FAQ 14

• How do I get Microsoft Office on my personal computer?
• What do I do when my computer will not boot because of a "Missing operating system" error message?
• How do I get SMART software for home use?
• How do I change my Sun West School Division password?
• How Do I log into DropBox for Sun West?

View all 14

Getting Started 1

• Pearson Saskatchewan Portal subscriptions

School Website 10

• How do I add a table into my school website?
• How do I add a responsive image to my schools website?
• How do I upload and link a PDF to my schools website?
• Website Manual
• How to update your school banner image

View all 10

School Website (NEW) 15

• How do I log into my school's website?
• How do I edit text on my website?
• How do I navigate / edit pages?
• How do I add text to my website?
• How do I change an image on my website?

View all 15

Moodle Tutorials 1

• How to Reset Quiz Attempts in Moodle

Tech Solutions 16

• Microsoft Word issue with Smartboard Software
• Uninstalling Configuration Manger Client
• Application Catalog Not Working
• Low Disk Space
• Airserver not Working

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Branding 10

• Where can I find DLC powerpoint templates, word templates, fonts and icons?
• How do I create a screenshot for tutorials
• How do I create a Microsoft Word template from a Word document?
• DLC Style Guide and Logos
• Copyright Decision Tool

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Online Course Support 77

• How do I add my course introduction block?
• How do I add alert messages in my online course
• The Registration and Progress Tracking Sheet
• How do I set up a group in a course?
• How do I message a student or a group of students

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YouTube Support 4

• How to Create a YouTube Account
• How do I create a Youtube playlist?
• Closed Caption Transcripts in Youtube
• How do I add a YouTube playlist to my online course?

Teams 2

• What is the difference between a favorite channel and a follow channel
• Calling Phones using Microsoft Teams

Dropbox Support 3

• How do I link files from Dropbox to my online course? - copy link method
• How do I invite people to upload files to my file request?
• How to setup a file request folder for your online course

Outlook Support 6

• How to share distribution lists using Outlook 2016
• How do I use delayed delivery to send an email using Outlook 2016?
• How do I book a room in the DLC?
• Outlook 2016 Efficiencies
• How do I Backup and Restore my Outlook Templates as a Sun West DLC Teacher?

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Cisco Jabber Support 6

• How do I transfer a call to another staff member using Jabber?
• How do I access Cisco Jabber?
• How do I forward voicemails to another number in Cisco Jabber?
• How do I access/ set up my voicemail?
• How do I make a phone call on Cisco Jabber?

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Other 12

• Setting Availability Times and Dates in School Interviews for Parent Contact Nights
• How do I add a printer?
• How to login in to Edonline
• Logging into Clevr
• Lesson Planning for Online Instruction

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Basecamp Support 3

• Navigating the home screen
• How to view archived teams or projects
• Navigating a project page

Zoom 2

• How Do I Schedule Zoom Meetings?
• Zoom Basics

Development Versioning 1

• Version 2 Online Implementation Checklist

DLC Development Best Practices 14

• YouTube & File Naming Protocals
• How do I add the DLC template to Word?
• Audio Books
• Pre-Teaching Vocabulary
• Print Tools

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SST 3

• Parenting and teaching anxious children
• Living and learning with ADHD
• Parenting and teaching children with reading disabilities

Getting Started 16

• How do I log into online courses?
• What is the dashboard?
• How do I see my students?
• What is a mentor role in DLCgo?
• How do I see a students grade?

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Managing Student Data 3

• How do I change a student's information?
• Communicating with Inactive Students in DLCgo
• Dropping a Student in DLCgo

The TEACHER Role Dashboard 5

• The TEACHER Role Dashboard
• Changing your Password
• Contact Support
• Go to LMS (Online Course)
• Customizing your Dashboard

The Navigation Tabs and their Functions 9

• The Navigation Tabs and their Functions
• The Students Tab
• The Enrollments Tab
• Teachers Tab
• The Mentor Tab

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Student Profile 1

• The Student Profile

The Student Experience 1

• The Student Experience

New Registrations 1

• What happens when I get a new Student?

Current Enrollments Pages 1

• Current Enrollments Pages

Completion Rates 1

• Completion Rates

Maintaining Enrollment Start and End Dates 1

• Maintaining Enrollment Start and End Dates

Communicating in DLCgo 3

• Communicating in DLCgo
• Students Tab
• Enrollments Tab

Course Access and Common Issues 1

• Course Access and Common Issues

Glossary 1

• Glossary

E-glass 6

• eGlass Tutorial #1 - Introduction
• eGlass Tutorial #2 - Setup
• eGlass Tutorial #3 - Configuration
• eGlass Tutorial #4 - Recording
• eGlass Tutorial #5 - Media

View all 6