IT Help Desk

Branding 10

• Where can I find DLC powerpoint templates, word templates, fonts and icons?
• How do I create a screenshot for tutorials
• How do I create a Microsoft Word template from a Word document?
• DLC Style Guide and Logos
• Copyright Decision Tool

View all 10

Online Course Support 77

• How do I add my course introduction block?
• How do I add alert messages in my online course
• The Registration and Progress Tracking Sheet
• How do I set up a group in a course?
• How do I message a student or a group of students

View all 77

YouTube Support 4

• How to Create a YouTube Account
• How do I create a Youtube playlist?
• Closed Caption Transcripts in Youtube
• How do I add a YouTube playlist to my online course?

Teams 2

• What is the difference between a favorite channel and a follow channel
• Calling Phones using Microsoft Teams

Dropbox Support 3

• How do I link files from Dropbox to my online course? - copy link method
• How do I invite people to upload files to my file request?
• How to setup a file request folder for your online course

Outlook Support 6

• How to share distribution lists using Outlook 2016
• How do I use delayed delivery to send an email using Outlook 2016?
• How do I book a room in the DLC?
• Outlook 2016 Efficiencies
• How do I Backup and Restore my Outlook Templates as a Sun West DLC Teacher?

View all 6

Cisco Jabber Support 6

• How do I transfer a call to another staff member using Jabber?
• How do I access Cisco Jabber?
• How do I forward voicemails to another number in Cisco Jabber?
• How do I access/ set up my voicemail?
• How do I make a phone call on Cisco Jabber?

View all 6

Other 12

• Setting Availability Times and Dates in School Interviews for Parent Contact Nights
• How do I add a printer?
• How to login in to Edonline
• Logging into Clevr
• Lesson Planning for Online Instruction

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Basecamp Support 3

• Navigating the home screen
• How to view archived teams or projects
• Navigating a project page

Zoom 2

• How Do I Schedule Zoom Meetings?
• Zoom Basics

Development Versioning 1

• Version 2 Online Implementation Checklist

DLC Development Best Practices 14

• YouTube & File Naming Protocals
• How do I add the DLC template to Word?
• Audio Books
• Pre-Teaching Vocabulary
• Print Tools

View all 14

SST 3

• Parenting and teaching anxious children
• Living and learning with ADHD
• Parenting and teaching children with reading disabilities