This will explain the student experience with DLCgo from application to course closure.
The way DLCgo is structured is that students first need to apply, get accepted, then choose their courses.
Students go to www.sunwestdlc.ca and hit the Request a Course button in the top right of the site. This will take them to https://sunwestdlc.ca//registration where they identify with the type of student they are. They will chose one of the Apply Now buttons, then begin their application.
Initially, they fill out the short form which essentially creates the student and guardian accounts. This form looks a bit differently, depending on the type of student.
When students hit the Create Account button, they are emailed their login information.
On the website, they are also taken to the login screen to entice their first login. When they login to DLCgo, they are immediately shown the long form which asks for the rest of the information. We use this dual step process so that creating account is easy and then we have information so that we can communicate with applicants and support the rest of the process. The long form collects more information including residency documentation, birth certificates, and learning needs data. After the long form is complete, our Front Office Staff will review the application and do one of three things:
- Accept the student
- Deny the student
- Send it to SST, Credit Counsellors, or Administration for futher review (who will then accept or deny the student).
When an application is accepted, the student profile is created and sent to the student.
When students log in next time, they will see their Dashboard:
We expect students will follow the instructions to request a course at this point for their welcome email.
When they request a course it sits in our Request a Course report with a status of WAITING_REVIEW while our FOS or the school Affiliation or Mentor user approves the request.
The student is emailed overnight if the request is not approved, and every three days afterwards if the request is either WAITING_REVIEW or WAITING_PAYMENT. This email is just to let them know the status of the request.
If the request gets approved, it will either push the enrollment into DLCgo and Your Online Course, or it will go to a WAITING_PAYMENT status (based on the student type). Once payment is received, the enrollment will be pushed.
Once the course request is approved, students will immediately receive an email:
As per the email, the student will not have access to the course until their start date; however the course does appear on their dashboard. If they try to access the course, they will be asked for an enrollment key. For more information see the Course Access and Common Issues article.
At this point, students will be contacted by their instructor at least 2 days before their start date.
On their start date, they would be expected to access the course and begin studying.
DLCgo doesn’t automatically interact with the student from here on out unless they drop the course. If they drop, or we drop them, they are sent an email:
If a student completes the course, the teacher of the course is expected to communicate with them following the Course Completion Checklist. For more information see the Course Completion Checklist article.
Once there is closure on a course attempt (completed, dropped, or transfer) the course is removed from their dashboard and they can no longer access the course through DLCgo. In some cases, they may not be removed from the Online Course course but our helpdesk is slowly fixing this issue.
Students that already have an account would be expected to Request a course as needed. Their experience is similar to the new students experience at this point. Students that already have an account should not be re-applying to our school. This causes issues on multiple levels.